15 Gariver Street,
Leeming, Western Australia, 6149.

Telephone: +61 8 9332 5627
Fax: +61 8 9332 5637
Mobile: 0409 552 505
E-mail: enquiries@typedword.com.au

FAQs

Q?

How do I send Typed Word my audio recordings?

A.

Uploading is as easy as going to our 'Contact Us' heading and then click on 'Upload' and filling in the form and submitting it. However if your audio files are only small (i.e. less than 1mb) you can also email them to us.

Q?

What turnaround time can Typed Word provide on my transcriptions?

A.

We provide a standard turnaround of approximately 1 to 5 days depending on volume. We can also provide a next day or same day service.

Q?

What kind of work do you transcribe?

A.

We handle all kinds of transcription work – interviews, dictations, business meetings, conference calls, focus groups, lectures, legal transcription needs, seminars etc. We do transcription work for professors, teachers, students, insurance professionals, financial professionals, psychiatrists, market researchers, lawyers and post graduate research.

Q?

How long does it take to transcribe my work?

A.

It generally takes between 4 – 6 hours to transcribe 1 hour of audio. However this varies depending on audio clarity and quality. Also it takes longer if it is more than one person talking (e.g. focus group or meeting).

Q?

How are my transcripts/work returned?

A.

We email you the completed transcript as a Word document.

Q?

How does Typed Word bill for services?

A.

All typing is charged per hour, rounded to the nearest ¼ hour.

Q?

How am I invoiced?

A.

Your invoice is itemised per file and sent to you by email. We kindly request payment within 7 working days. Our preferred payment method is direct deposit or Paypal.

Q?

What are your rates?

A.

Our rates are $40 per hour rounded to the nearest ¼ hour. For urgent jobs there may be an extra charge.